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Secretary 3

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Disclaimer

This is a job description. It does not necessarily indicate that this position is open for employment. Visit www.etsu.edu/jobs for current job openings.

Classification Details

Classification Information

Classification Title Secretary 3
Classification Code 45250
FLSA Non-Exempt

Position Details

Position Information

Position Title Secretary 3
Position Number 112070
FTE
Pay Grade 5
Department Registrar - 25540
Expectations for All Employees:

East Tennessee State University pursues its mission based upon core values. An employee’s job performance must support and exhibit the university’s core values: PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential; RELATIONSHIPS are built on honesty, integrity and trust; DIVERSITY of people and thought is respected; EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic; EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Summary

Proficient in organizing and prioritizing assignments in a fast paced work environment; coordinating the front office, including management of multi-line telephone system/greeting all incoming visitors; processing payroll; distributing all incoming mail; processing paperwork to hire all temporary personnel and student workers; responding to Go2ETSU e-mails; supervising student workers/graduate assistants as assigned; assisting office coordinator; serving as a member of Spring and Fall Open House planning team; organizing welcome tables for spring and fall; and performing other duties as assigned.

Knowledge, Skills and Abilities
Required Qualifications

High school diploma or GED plus one (1) year of clerical or secretarial experience, or an equivalent combination of education and experience; excellent customer service skills. Experience working with computer and word processing systems with ability to learn new applications.

Preferred Qualifications
Physical Demands
Supervision Given and Received
Version Date March 2007

Job Duties

These are the job duties required of the position.

Description of Job Duty

Reports to the Office Coordinator who reports to the Vice Provost for Enrollment Services.

Job Duty Type Essential
Description of Job Duty

Coordinates the activities of the Admissions Communication Center.

Job Duty Type Essential
Description of Job Duty

Greets visitors, staff, students, and faculty providing appropriate information for their business or directs persons to proper offices and resources, in a manner that promotes a welcoming atmosphere to the students and visitors to the office. Establishes rapport and maintains professional and friendly interaction with students and visitors.

Job Duty Type Essential
Description of Job Duty

Communicate with sensitivity in all situations.

Job Duty Type Essential
Description of Job Duty

Answer multi-line telephone giving appropriate information to callers and routing other calls to appropriate person/office.

Job Duty Type Essential
Description of Job Duty

Read and determines disposition of incoming correspondence, reports, and other information.

Job Duty Type Essential
Description of Job Duty

Supervise student workers to include coordinating and maintain their personnel files, work schedules, assuring office coverage and overseeing of assigned tasks. Evaluate student workers along with Office Coordinator.

Job Duty Type Essential
Description of Job Duty

Multitask in fast paced high traffic office. Project a helpful and positive attitude to provide support to all students and visitors.

Job Duty Type Essential
Description of Job Duty

Maintain compliance with regard to all ETSU policies, procedures, and guidelines.

Job Duty Type Essential
Description of Job Duty

Proficient with knowledge of Microsoft excel, word, and basic office equipment.

Job Duty Type Essential
Description of Job Duty

Detail oriented.

Job Duty Type Essential
Description of Job Duty

Provides excellent customer service.

Job Duty Type Essential
Description of Job Duty

Handles confidential documents in a responsible manner

Job Duty Type Essential
Description of Job Duty

Respond to email inquiries sent to Go2ETSU.

Job Duty Type Essential
Description of Job Duty

Addressing routine questions and coordinating workflow to appropriate personnel.

Job Duty Type Essential
Description of Job Duty

Composes routine correspondence and schedules appointments, meetings, etc.

Job Duty Type Essential
Description of Job Duty

Collect timesheets and enter payroll for Admissions and Enrollment Services directors.

Job Duty Type Essential
Description of Job Duty

Assist Office Coordinator

Job Duty Type Secondary
Description of Job Duty

Monitors and maintains inventory of supplies, etc.

Job Duty Type Secondary
Description of Job Duty

Assist with coordinating meetings and arrangements for other special events (e.g. Open House and Welcome Tables)

Job Duty Type Secondary
Description of Job Duty

Assists staff in performance of duties

Job Duty Type Secondary
Description of Job Duty

Performs other duties as assigned.

Job Duty Type Secondary