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Office Supervisor

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Classification Details

Classification Information

Classification Title Office Supervisor
Classification Code 44400
FLSA Non-Exempt

Position Details

Position Information

Position Title Office Supervisor
Position Number 130120
Pay Grade 6
Department ETSU at Kingsport - 25040
Expectations for All Employees:

East Tennessee State University pursues its mission based upon core values. An employee’s job performance must support and exhibit the university’s core values: PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential; RELATIONSHIPS are built on honesty, integrity and trust; DIVERSITY of people and thought is respected; EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic; EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Summary
Knowledge, Skills and Abilities
  • Ability to communicate effectively orally and in writing and to execute multiple tasks simultaneously with accuracy.
  • Ability to perform well under pressure.
  • Ability to make independent decisions, when necessary.
Required Qualifications

High School Diploma, some college preferred. Five years experience in office management or related areas with accounting responsibilities. Certified Professional Secretary preferred.

Preferred Qualifications
Physical Demands
Supervision Given and Received
Version Date June, 2017

Job Duties

These are the job duties required of the position.

Description of Job Duty
  • Assists w/duties of an office supervisor/special events and activities coordinator.
  • Answers incoming calls, provides information, records messages, refers calls to appropriate person.
  • Greets, directs, and assists visitors and provides information to prospective students.
  • Provides prospective student information to director and/or advisors.
  • Maintains accurate records of prospective students/community contacts.
  • Assists w/scheduling/proctoring assessments at downtown location.
  • Assists w/community outreach when needed.
  • Serves as coordinator and secretary to the Kingsport Alliance for Continued Learning (KACL).
  • Assists w/communication between ETSU at Kingsport and Johnson City campus maintenance regarding work requests and their disposition.
  • Assists w/coordinating for outside group facility usage of ETSU at Kingsport Downtown (serves as contact person; takes requests; communicate w/Kingsport Center for Higher Education (KCHE) personnel for room assignments; sends confirmation emails; meets with designated members of each group to finalize set-up requests for each meeting if necessary; coordinates with KCHE staff to confirm room configuration requests, etc.).
  • Assists w/managing and maintaining accurate records for ETSU at Kingsport Downtown budget (process operational record, bookkeeping and other business transactions, including invoices; reviews and prepares requisitions in eBucs; travel requests and travel claims for faculty and staff).
  • Makes deposits and assists with preparation of financial transaction summaries when needed.
  • Writes receipts for tuition payments, and application fees when needed.
  • Assists w/student and faculty surveys.
  • Assists w/basic research and gathers information for supervisor’s use in reports or correspondence.
  • Available to work flexible hours when activities related to Kingsport location are warranted.
  • Performs other related duties as assigned.
Job Duty Type Essential
Description of Job Duty
  • Assists w/maintaining filing system for downtown office.
  • Assists w/monitoring and maintaining inventory of supplies, forms and other materials; initiates ordering process as necessary.
Job Duty Type Secondary