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Electronic Technician

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Classification Details

Classification Information

Classification Title Electronic Technician
Classification Code 51150
FLSA Non-Exempt

Position Details

Position Information

Position Title Electronic Technician
Position Number 130750
Pay Grade 8
Department Information Technology Services - 50310
Expectations for All Employees:

East Tennessee State University pursues its mission based upon core values. An employee’s job performance must support and exhibit the university’s core values: PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential; RELATIONSHIPS are built on honesty, integrity and trust; DIVERSITY of people and thought is respected; EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic; EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Summary
Knowledge, Skills and Abilities
  • Must have a basic knowledge of programming on the Nortel Meridian I Options 11C and 81C telephone switches, including programming, maintenance, and voicemail administration.
  • Must have knowledge of network infrastructure such as power requirements, structured cabling (EIA/TIA) and environmental conditioning.
  • Responsible for the security of telephony/network equipment and space.
  • Must have basic understanding of telephony, networking and wiring and be able to diagnose and troubleshoot problems using telecommunications tools and equipment.
  • Must be knowledgeable of patch panels, switches and CAT5E and the associated modules and wall jacks and plates.
  • Must be able to inspect, maintain, repair and install telecommunications equipment and maintain records on the equipment and maintenance.
  • Must be able to prioritize assignments for the efficient use of our time.
  • Must maintain a good relationship with co-workers and users on campus and be able to communicate effectively in person, by phone and email so as to understand their requests and correctly diagnose their problems.
  • Must be able to work independently and multi task.
  • Must be able to work in adverse conditions (i.e. attics, subfloors, basements, ceilings, closets, tight spaces, heights, new construction sites, very dusty and dirty conditions in old buildings, extreme heat and extreme cold) while maintaining safety requirements.
  • Should have BICSI certification or training. * Must have computer skills (i.e. basic keyboarding, spreadsheets, Outlook email, various programs used by OIT and ETSU).
Required Qualifications

Technical degree or associate degree. Two years minimum experience.

Preferred Qualifications
Physical Demands
Supervision Given and Received
  • Performs under general supervision.
  • Determines own methods of performing assigned work.
Version Date March 2010

Job Duties

These are the job duties required of the position.

Description of Job Duty
  • Programming the Nortel Meridian I Option 81C and Options 11C switches for digital, analog and VoIP telephone moves, adds, changes and upgrades including number assignments, changes to current extensions and daily and weekly monitoring of the switch and voicemail administration. Campus has around 5000 analog and digital phones and around 1000 VoIP phones routed thru the Cisco switch. Switch programming for ACD groups on campus.
  • Troubleshooting analog, digital and VoIP phones. Repairing and upgrading phones and their parts.
  • Installing and maintaining phones and associated wiring behind the scene including making new connections at the switch (i.e. TN>Cable Pr> bldg cable pr.>room jack).
  • Installing network connections. Troubleshooting network connectivity problems related to the infrastructure.
  • Configure VoIP phones for installation and maintain these on Call Manager for any changes requested by VoIP users.
  • Must have knowledge of all buildings on campus and the locations of their Telecommunications and networking rooms/closets.
  • Must maintain a good relationship with users on campus and be able to listen and communicate by phone and email so as to correctly diagnose their problems and understand their requests.
  • Acts as the main point of contact for outside vendors and contractors (i.e. Tele-Optics, Paetec, Excel, Resicom and Century Link) relating to our customers’ complaints and installation of equipment.
  • Responsible for maintaining and troubleshooting the Code Blue (and other brands) emergency phones on the main campus, VA and Buc Ridge.
  • Responsible for submitting telecomm charges to Resicom for monthly billing, maintaining records for the telephone billing and dealing with billing disputes from the users.
  • Troubleshooting, repairing Fiber Optic connections using OTDR.
  • Troubleshooting, repairing CATV connections using the Fluke CATV tester.
  • Locate and mark underground lines with the Greenleaf 501 locator for construction projects.
Job Duty Type Essential
Description of Job Duty
  • In July of each year, I change the entire grant accounting numbers in Resicom for billing purposes. This also happens at random times throughout the year as notified by the Comptroller’s office.
  • We are on call every 3 weeks.
Job Duty Type Secondary