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Patient Care Specialist

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Classification Details

Classification Information

Classification Title Patient Care Specialist
Classification Code 52120
FLSA Non-Exempt

Position Details

Position Information

Position Title Patient Care Specialist
Position Number 813570
FTE 1.0
Pay Grade 8
Department Johnson City Family Practice - 32120
Expectations for All Employees:

East Tennessee State University pursues its mission based upon core values. An employee’s job performance must support and exhibit the university’s core values: PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential; RELATIONSHIPS are built on honesty, integrity and trust; DIVERSITY of people and thought is respected; EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic; EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Summary

Work performed involves a variety of tasks in an ambulatory health care setting, including assisting professional nurses in all aspects of clinical care, administering injections, performing EKG’s, gathering specimens, assisting with special procedures and general workups, and performing other related non-professional nursing and clerical duties as required. – Knowledge of the basic principles and practices of nursing.

Knowledge, Skills and Abilities

Ability to utilize electronic health record system for accomplishing daily tasks. Ability to communicate effectively with patients, supervisors, physicians, and co-workers both orally and in writing. Ability to communicate professionally via telephone with pharmacies, providers, and community agencies as needed. Ability to effectively communicate patient needs to providers. Knowledge of HIPAA requirements and guidelines. Ability to handle all patient information responsibly. Ability to adhere to and apply all university, college, department, and clinic policies and procedures. Ability to behave professionally at all times and present a positive image of the facility. Knowledge of accepted nursing/CMA standards and practices. Knowledge of medical terminology. Knowledge of basic pharmacology. Basic computer skills. Skilled in providing patient care in accordance with the facility’s applicable standards, policies, and procedures. Ability to work as a team member. Ability to maintain quality control standards. Ability to react calmly in emergency situations. Ability to pay attention to details. Ability to apply time management principles in order to accomplish assigned duties.

Required Qualifications

High school graduate; CMA (AAMA certification) or LPN required; Verification of Hepatitis B immunization and current CPR card required.

Preferred Qualifications
Physical Demands
Supervision Given and Received
Version Date March 2018

Job Duties

These are the job duties required of the position.

Description of Job Duty
  • Provides patient triage, performing EKG’s, spirometry testing, medication injections, administering child and adult immunizations, and assisting physicians, nurse practitioners, and registered nurses with medical procedures.
  • Performs quality controls and all point of care testing on CLIA waived tests (pregnancy strip, urine dipstick).
  • Maintains temperature logs for refrigerator and freezer.
  • Performs monthly inventory for medications, crash cart, minor surgery supply room, and each nursing site.
  • Assists with minor surgical procedures and physical examinations.
  • Prepares and cleans specialized equipment
  • Cleans examinations rooms after each patient visit and removes biohazardous waste.
  • Prepares and administers medications as directed by physicians/nurses (pills, injections, IU solutions, oral solutions, topical preparations, etc.)
  • Collects and processes specimens.
  • Performs urinary catheterizations for diagnostic or specimen collection purposes as directed by a physician.
  • Performs diagnostic and/or therapeutic tests/treatment as directed (EKG’s, spirometry, tympanometry, peak flow readings, inhalation therapy, audiometry, pulse oximetry, assisted ear wash/irrigation, etc.).

Assists with identifying and completing quality performance measures.

Job Duty Type Essential
Description of Job Duty
  • Assists in emergency situations that effect center or clinic.
  • Assists, as needed, in the instruction of patients, residents, and students relating to center policies and procedures.
  • Provides patient education as needed.
  • Assists, as needed, with community outreach activities (health fairs including Regional Area Medical, search committees, etc.)
  • Serves on task forces or committees for various university, department, or community purposes, as needed.
  • Performs other related administrative and clinical duties as assigned.
Job Duty Type Secondary