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Technical Clerk

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Classification Details

Classification Information

Classification Title Technical Clerk
Classification Code 45950
FLSA Non-Exempt

Position Details

Position Information

Position Title Technical Clerk
Position Number 132050
Pay Grade 5
Department Registrar - 25540
Expectations for All Employees:

East Tennessee State University pursues its mission based upon core values. An employee’s job performance must support and exhibit the university’s core values: PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential; RELATIONSHIPS are built on honesty, integrity and trust; DIVERSITY of people and thought is respected; EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic; EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Summary
Knowledge, Skills and Abilities

Knowledge of Banner student information system. Knowledge of Academy One software for reverse transfer system. Knowledge of institutional policies and procedures. Knowledge of general office procedures and practices. Knowledge of and ability to use general office equipment and cash register. Ability to understand and learn new software packages. Ability to apply practical and logical reasoning. Ability to communicate effectively and with tact. Ability to calculate numbers using arithmetic. Ability to provide excellent customer service. Ability to multitask efficiently in a busy environment. Ability to work accurately. Ability to research computer and paper records. Ability to use data to investigate and correctly identify student records. Ability to make cash transactions accurately.

Required Qualifications

High school diploma or GED and one year of clerical or secretarial experience.

Preferred Qualifications
Physical Demands
Supervision Given and Received
Version Date October 2014
Job Duties

These are the job duties required of the position.

Description of Job Duty

Processes official paper transcripts. Processes official XML transcripts. Processes official reverse transfer transcripts. Processes unofficial faxed transcripts. Tests Banner patches and WorkFlow applications related to transcript and Clearinghouse processing. Tests 3rd party vendor software patches related to reverse transfer transcripts and eFusion template. Reviews and responds to Office of the Registrar main email address inquiries and requests for information. Assists in the Commencement Ceremony.

Job Duty Type Essential
Job Duties

These are the job duties required of the position.

Description of Job Duty

Answers telephone. Assists customers in office. Trains and assists student workers/temporary employees. Maintains supplies for position. Charges fees for overnight mailings, regalia, and diplomas. Performs other related duties as assigned.

Job Duty Type Secondary