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Information Research Tech 2

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Classification Details

Classification Information

Classification Title Information Research Tech 2
Classification Code 42850
FLSA Non-Exempt

Position Details

Position Information

Position Title Information Research Tech 2
Position Number 134760
Pay Grade 7
Department Office of Financial Services - 40100
Expectations for All Employees:

East Tennessee State University pursues its mission based upon core values. An employee’s job performance must support and exhibit the university’s core values: PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential; RELATIONSHIPS are built on honesty, integrity and trust; DIVERSITY of people and thought is respected; EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic; EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Summary
Knowledge, Skills and Abilities
  • Knowledge of University Admissions/Registration/Financial Aid/Fee Payment and Student Account.
  • Knowledge of Computer Systems/Programs including Microsoft Office/Window XP and Internet Browsers.
  • Knowledge of TBR/University Financial Procedures, Title IV FERPA and Financial Data Security policies.
  • Knowledge of other University Policies, Procedures, Structured and services offered.
  • Knowledge of Banner student, Finance, Financial Aid and Accounts receivables Modules.
  • Ability to communicate effectively to Groups or Individuals.
  • Ability to Counsel Student and parents regarding financial matters.
  • Ability to establish and maintain effective working relationships with students, faculty and staff.
  • Ability to solve problems.
  • Ability to work under pressure to meet deadlines while maintaining a high level of accuracy.
  • Ability to multitask between phone, email, students at the window, etc.
  • Ability to interpret and apply policies fairly and consistently.
  • Ability to perform complex calculations.
  • Ability to perform research, maintain confidentiality, and enter numeric data with a SMILE.
Required Qualifications

High School diploma or GED Some college is preferred Cashier experience is desired 2 years minimum of related experience

Preferred Qualifications
Physical Demands
Supervision Given and Received
Version Date April 3, 2015

Job Duties

These are the job duties required of the position.

Description of Job Duty
  • Responsible to the Assistant Bursar for advising, transacting and assisting all students in undergraduate, graduate, college of medicine, and college of pharmacy programs, AMBA program, Housing and departments on financial transactions, including tuition and fee payment, departmental deposits, online payments, payment plans, and refunds from admittance to graduation.
  • Maintains responsibility for processing all institutional payments and collection of payments from agencies.
  • Operates a cash drawer, issues official receipts, and makes change as required; emails receipts to departments; sorts; checks for completeness and mathematical accuracy; posts collections and other fiscal and statistical records according to standard procedures; and operates a calculating machine or other office machinery in the performance of routine clerical duties.
  • Serves as liaison for financial services for all campus constituents; serves as an advocate for students, as well as primary point of contact for financial services; and, advises prospective undergraduate, graduate, college of medicine, and college of pharmacy students and parents in financial matters, including fee payments, financial status and refunds.
  • Performs student and non-student advising and acceptance for all account and loan receivables held by the university through cashier software, online bill and payment suite, INB Banner, and self-service.
  • Assists all students with housing information including deposits and assessments.
  • Advises all students on financial holds that affect registration, grade reports, and transcripts, including past due balances, repayments, and collection accounts.
  • Generates documents for employer reimbursements, letters and appropriate materials for student correspondence.
  • Coordinates with student advisement and other student support services in student affairs, registrar, housing, graduate studies, AMBA Program, and financial aid.
Job Duty Type Essential
Description of Job Duty
  • Works with banks to resolve disputes on payments, settles credit card payments and provides appropriate reports for bank reconciliations.
  • Follows the financial procedures guidelines for the university.
  • Issues financial aid refunds.
  • Trains students on self-service features.
  • Participates in development and recommendations for revision of web pages and publications.
  • Works with departments on compliance with university financial procedures and account questions.
  • Responds to state audit requests.
  • Offers technical assistance for web site usage.
  • Organizes ALL 3rd party private scholarships.
  • Coding into the Banner System returned bad checks.
  • Send letters to departments concerning returned checks.
  • Compile necessary data for all refund appeal forms.
  • Place housing/student affairs damages charges on student accounts.
  • Processes wire transfers for 3rd party clients.
  • Assists/train new employee on the cashiering system.
  • Verifies clearance on all employees leaving ETSU.
  • Performs other related duties.
Job Duty Type Secondary