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One Stop Operator- Director of Workforce Development

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Classification Details

Classification Information

Classification Title Director
Classification Code 31600
FLSA Exempt

Position Details

Position Information

Position Title One Stop Operator- Director of Workforce Development
Position Number 502470
CIP Code
FTE 1.0
Pay Grade 15
Department Office of the Vice Provost for Research and Sponsored Programs - 24550
Expectations for All Employees:

East Tennessee State University pursues its mission based upon core values. An employee’s job performance must support and exhibit the university’s core values: PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential; RELATIONSHIPS are built on honesty, integrity and trust; DIVERSITY of people and thought is respected; EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic; EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Summary

Reports to the Assistant Vice President for Community Outreach and Applied Research, coordinating multiple American Job Center partners and service providers throughout LWDA 2 to assure functional alignment of services and serving as the Welcome Function Service Provider, including hiring and directly supervising staff; and performing other related duties as assigned.

Knowledge, Skills and Abilities
  • Knowledge of policies and procedures.
  • Knowledge of performance funding guidelines.
  • Ability to manage programs.
  • Ability to present information to various publics.
  • Ability to establish and maintain effective working relationships.
  • Ability to communicate effectively.
Required Qualifications

BS/BA degree; must have director experience with Families first.

Preferred Qualifications
Physical Demands
Supervision Given and Received

Performs under general supervision. Determines own methods for performing assigned work.

Version Date June 2017
Job Duties

These are the job duties required of the position.

Description of Job Duty
  • Oversees management of One-Stop Centers and service delivery.
  • Evaluates performance of the One-Stop Center Partners/Providers and implements required actions in consultation with the Smokey Mountains Area Workforce Board to meet performance standards.
  • Evaluates various customer experiences (including but not limited to employer, job seekers, and partner staff).
  • Ensures coordination of partner programs.
  • Acts a liaison between the LWDB (Executive Director) and One-Stop Center.
  • Defines and provides means to meet common operational needs (e.g., training, technical assistance, additional resources, etc.).
  • Oversees full implementation and usage of all State systems in the AJC.
  • Designs the integration of systems and coordination of services for the site and partners.
  • Manages fiscal responsibility for contract and reports any changes in AJC partner participation to Fiscal Agent that effects partner infrastructure and/or additional costs in the Memorandum of Understanding.
  • Plans and reports responsibilities for partners and staff.
  • Writes and maintains business plan (RFP Response included in Contract).
  • Markets One-Stop Career Center services.
  • Facilitates the sharing and maintenance of data; primarily the site, with emphasis on the state system.
  • Integrates available services and coordination of programs for the site with all partners.
Job Duty Type Essential
Job Duties

These are the job duties required of the position.

Description of Job Duty
  • Performs other related duties as assigned.
Job Duty Type Secondary