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WIOA Career Assistant

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Classification Details

Classification Information

Classification Title Information Research Tech 2
Classification Code 42852
FLSA Non-Exempt

Position Details

Position Information

Position Title WIOA Career Assistant
Position Number 502290
FTE .85
Pay Grade 7
Department Office of the Vice Provost for Research and Sponsored Programs - 24550
Expectations for All Employees:

East Tennessee State University pursues its mission based upon core values. An employee’s job performance must support and exhibit the university’s core values: PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential; RELATIONSHIPS are built on honesty, integrity and trust; DIVERSITY of people and thought is respected; EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic; EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Summary
Knowledge, Skills and Abilities
  • Ability to utilize a database program that registers and tracks customers.
  • Ability to maintain detailed records and compile accurate reports.
  • Ability to establish and maintain effective working relationships with colleagues and customers.
  • Ability to effectively assess individual needs and serve as a positive resource for customers.
  • Ability to understand and follow oral and written instructions.
  • Ability to communicate effectively with others, both orally and in instructions.
  • Ability to work effectively with AJC customers and staff, and the ability to enter data accurately and maintain timely and accurate records.
Required Qualifications

High school diploma or GED required with at least two years related work experience; one or more years of training or work related experience in office or related occupations with a demonstrated proficiency in Microsoft applications.

Preferred Qualifications

Associates degree; experience in Virtual One-Stop.

Physical Demands
Supervision Given and Received

Performs under general supervision. Determines own methods for performing assigned work.

Version Date July 2017
Job Duties

These are the job duties required of the position.

Description of Job Duty
  • Provides assistance to support job seekers, incumbent workers and employers.
  • Answers a multi-line telephone and staff the reception desk.
  • Assists customers with job search, Jobs4TN self-registration, and computer usage.
  • Provides clerical support, including maintenance of files, records, and inventory of forms and supplies.
  • Assists, as appropriate, in the provision of WIOA Title I services to customers.
  • Provides appropriate information to customers about available services.
Job Duty Type Essential
Job Duties

These are the job duties required of the position.

Description of Job Duty
  • Performs other related duties as assigned.
Job Duty Type Secondary