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Clinical Services Coordinator

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Disclaimer

This is a job description. It does not necessarily indicate that this position is open for employment. Visit www.etsu.edu/jobs for current job openings.

Classification Details

Classification Information

Classification Title Coordinator
Classification Code 37250
FLSA Exempt

Position Details

Position Information

Position Title Clinical Services Coordinator
Position Number 817200
CIP Code
FTE 1
Pay Grade 6
Department Family Medicine - 31500
Expectations for All Employees:

East Tennessee State University pursues its mission based upon core values. An employee’s job performance must support and exhibit the university’s core values: PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential; RELATIONSHIPS are built on honesty, integrity and trust; DIVERSITY of people and thought is respected; EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic; EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Summary

Responsible to the Director of Clinical Services Division for coordinating the departmental efforts at achieving Patient Centered Medical Home; assisting clinical sites in maintaining the certification once the PCMH recognition is obtained; maintaining knowledge of regulations, policies, and procedures related to the PCMH in order to assure continued compliance; maintaining open communication with Medical Directors at all the clinic sites in order ensure continued growth within PCMH framework; developing relationships with community and regional peer practices/organizations in order to learn from and share ideas and insights; coordinating and supporting PCMH committee (including staff, providers, and patients) in the planning of meetings, dissemination of information and following up on action plans; managing, organizing, and monitoring data related to Quality Improvement, Patient Satisfaction, and other related efforts that may evolve within the clinics; and performing other related duties as assigned.

Knowledge, Skills and Abilities
  • Knowledge of software programs (Microsoft Office preferred).
  • Knowledge of the medical field (especially pertaining to ambulatory care facilities).
  • Knowledge of residency programs.
  • Ability to work with little supervision.
  • Ability to organize information in a logical manner.
  • Ability to present information and communicate ideas professionally.
  • Ability to meet deadlines.
  • Ability to comprehend and communicate established guidelines, policies, and procedures.
  • Ability to develop and implement, and evaluate programs, plan events and coordinate committee actions.
  • Ability to manage programs and staff concurrently who are in different locations.
  • Ability to confidential files, sensitive information, and detailed records.
  • Ability to interpret data and identify patterns.
Required Qualifications

Bachelor’s degree required (preferably in a health-related field); two to three years of responsible administrative experience.

Preferred Qualifications
Physical Demands
Supervision Given and Received

Performs under general supervision. Determines own method of performing assigned work.

Version Date December 2011

Job Duties

These are the job duties required of the position.

Description of Job Duty
  • Coordinates the departmental efforts at achieving Patient-Centered Medical Home recognition at all Family Medicine clinical sites.
  • Assists clinical sites in maintaining the certification once the PCMH recognition is obtained.
  • Maintains knowledge of regulations, policies, and procedures related to PCMH in order to assure continued compliance.
  • Maintains open communication with Medical Directors at all clinic sites in order to ensure continued growth within PCMH framework.
  • Develops relationships with community and regional peer practices/organizations in order to learn from and share ideas and insights.
  • Coordinates and supports PCMH committee (including staff, providers, and patients) in the planning of meetings, dissemination of information, and following up on action plans.
  • Manages, organizes, and monitors data related to Quality Improvement, Patient Satisfaction, and other related efforts that may evolve within the clinics.
Job Duty Type Essential
Description of Job Duty
  • Assists clinics with maintaining/tracking budgets pertaining to Clinical Services initiatives.
  • Monitors billing and coding practices compared to national norms.
  • Composes correspondences.
  • Prepares presentations.
  • Composes/responds to email; communicates via telephone.
  • Performs other related duties as assigned.
Job Duty Type Secondary