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Information Research Technician I

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Posting Details

Position Information

Job Title Information Research Technician I
Department Student Health Clinic - 35030
Pay Grade 6
Job Category Support Staff
Job Summary

Essential Functions:
Assists the Center Manager in processing and receipting orders in eBucs, processing time reports, preparing minutes of meetings, assist in consolidating data to help prepare statistical research information and reports, assists in running reports, answers routine email regarding required student immunizations, assists with all student orientations, assists in entering student immunization information in Banner, assists in the training of student workers, assists in insurance claim review, assists in the collection of statistical data as needed.

Secondary Functions:
Assists and backs up the front office in all the duties. Answers phone calls, checks in and out patients in the electronic health records system (NextGen), receives and processes payments to clinic accounts, provides immunization information to callers and students presenting at the windows, makes appointments.

Knowledge, Skills and Abilities

• Knowledge of electronic health records system is highly recommended,
• Must observe all HIPAA rules and regulations, Must sign privacy agreement,
• Excellent customer service skills,
• Attention to detail and error free work,
• Knowledge of business English and arithmetic,
• Ability to perform basic informational research projects,
• Ability to gather and compile data,
• Ability to express ideas clearly, concisely and convincingly,
• Ability to establish and maintain an effective working relationship with the public and other employees,
• Ability to multitask.
• Understanding of basic accounting principles.

Required Qualifications

• High School Graduate or equivalent
• Excellent Computer skills using Microsoft Word and Excel
• 2 years office experience required

Preferred Qualifications

• Medical Office Experience
• Experience with medical terminology
• BS degree preferred
• Experience in ETSU Systems (Ebucs, Banner)
• Experience using Electronic Health Records.
• Coding Experience preferred


Posting Detail Information

Posting Number SS00078P
Is this position subject to a criminal background check? Yes
Is any part of the funding for this posting coming from a grant or outside funding source? No
Open Date 05/18/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have working in an office environment?
    • 1-2
    • 3-5
    • 6-8
    • More than 10
  3. * Do you have experience using Microsoft Office software?
    • Yes - I have experience using Word, Excel, Outlook & Powerpoint
    • Yes - I have experience using Word, Excel & Outlook
    • Yes - I have experience using both Word and Excel
    • Yes - I have experience using Word only
    • No, but I have experience using similar software programs
    • No I do not have any experience using this software
  4. * Do you have at least 1 year of experience in a medical office setting?
    • Yes
    • No
  5. * Do you have experience using electronic medical records?
    • Yes
    • No

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents