Patient Care Representative

Posting Details

Position Information

Job Title Patient Care Representative
Department Student Health Clinic - 35030
Pay Grade 6
Job Category Support Staff
Job Summary

Reports to the Center Manager. Provides clerical and medical front office support at the Student/University Health Services Clinic office in Roy S. Nicks Hall on the main ETSU campus. Duties include: patient check-in and check-out procedures using electronic medical records system; handling of confidential medical records and information; bookkeeping and other financial transactions; handling money; collecting data and generating reports; maintaining filing system; answers a multi-line phone and assists callers in a friendly and professional manner; provides immunization requirement information to students and parents; assists with orientation and registration process for students; data input and calculations; assists administrative and professional staff and correspondence and record-keeping; and performs other related duties as assigned.

Knowledge, Skills and Abilities

Knowledge of business English, punctuation and spelling.
Ability to make mathematical computations.
Ability to use computer applications for word processing, spreadsheets, and databases in windows environment.
Ability to use standard office equipment.
Ability to organize and prioritize multiple tasks.
Ability to work with diverse employees and patients.
Excellent written and verbal communication skills are required.
Excellent customer service skills required.
Attention to detail and accuracy of data are critical.
Ability to work independently and as part of a team and handle multiple tasks simultaneously.

Required Qualifications

High School diploma or GED;
One year experience working in a clinical office setting
Computer proficiency with word processing and spreadsheets (Word and Excel preferred)

Preferred Qualifications

Familiar with medical terminology
Familiar with CPT and ICD-10 coding
Familiar with managed care insurance
Customer service experience
Experience with Banner and Electronic Health Records.


Posting Detail Information

Posting Number SS00112P
Is this position subject to a criminal background check? Yes
Is any part of the funding for this posting coming from a grant or outside funding source? No
Open Date 07/28/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+
  2. * Describe any work experience relevant to this position.

    (Open Ended Question)

  3. * Do you have experience using electronic medical records?
    • Yes
    • No
  4. * Do you have ICD-10 and CPT coding experience?
    • Yes I have 1-3 years expereince
    • Yes I have 4-6 years experience
    • Yes I have more than 6 years experience
    • No

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation