State Programs Coordinator

Posting Details

Position Information

Job Title State Programs Coordinator
Department Financial Aid - 25520
Pay Grade 8
Job Category Administrative
Job Summary

• Responsible to the Assistant Director, Technical Services, of Financial Aid.

• Provides daily supervision of support staff in processing.

• Reviews time entries for full-time processing staff and temporary employees hired to support processing.

• Manages State scholarship programs, including by not limited to, Ned McWherter, Dependent Children, Christa McAuliffe, Robert C. Byrd, TN Teaching, Minority Teaching Fellows, TN Graduate Nursing, TN Math & Science Teachers, and GEAR UP TN, awarded by Tennessee Student Assistance Corporation (TSAC).

• Responsible for all aspects of Tennessee Education Lottery Scholarship (TELS) funds, including but not limited to, evaluating, awarding, and certifying recipients.

• Evaluates, awards, and certifies Tennessee Student Assistance Award (TSAA) to student accounts.

• Performs reconciliation process for all state scholarship programs, TELS, and TSAA funds.

• Collaborates with the Scholarship and Admissions offices to establish and meet interconnected goals and improve processes.

• Evaluates and completes Vocational Rehabilitation forms.

• Serves as liaison to the Bursar’s Office and Vocational Rehabilitation counselors.

• Works in conjunction with Scholarship, Bursar, and Admissions offices to identify and apply Dual Enrollment Grants for high school students.

• Creates and manages the electronic form building software for all forms utilized by the Financial Aid Office through NextGen Dynamic Forms.

• Responds to phone and mail inquiries from students, faculty, and staff regarding procedures and account status.

• Serves as liaison to the Scholarship office to help answer questions from students and staff regarding scholarship and financial aid issues.

• Provides relevant and accurate information in person, by electronic means, and by telephone to all state scholarship and program inquiries.

• Works in conjunction with the Office of Admissions and other offices on student recruitment as it relates to the financial aid process.

• Approximately eleven months of the year is spent working with two award years with different rules and policies, and multiple semesters within the award year.

• Participates in the administration of all Federal, Institutional, and State Aid programs at the University.

• Remains current in the knowledge of and provides accurate information to students and staff related to Federal Pell Grant, Tennessee grants and scholarships, Federal Work-Study, scholarships, FSEOG, student loans and Federal, State, and University rules and regulations related to financial aid

Knowledge, Skills and Abilities

• Think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational culture.

• Exhibit a thorough knowledge of policies, procedures, and outside regulations pertaining to the position.

• Possess a working knowledge of operational and fiscal analysis techniques.

• Take initiative and independently plan, organize, coordinate and perform work in various situations where numerous and diverse demands are involved.

• Anticipate, investigate, and analyze problems and address them proactively.

• Ability to understand and apply simple math.

•Willingness to adapt to change.

• Communicate effectively, both orally and in writing.

• Establish and maintain effective working relationships with faculty, staff, students and the public.

• Work in a fast-paced, demanding environment.

• Work independently and follow through on assignments.

• Exhibit solid organizational skills and be detail oriented.

• Work with a variety of constituencies and be willing to contribute to a team effort.

• Exercise discretion and good judgment at all times and in all contexts and maintain confidentiality.

• Work effectively with all constituencies of the University.

• Collect, organize, analyze, and present information in a meaningful manner.

• Collaborate and be effective working with diverse populations.

•Knowledge of Federal Educational Rights and Privacty Act (FERPA) rules and regulations.

Required Qualifications

Bachelor’s degree required; two to three years of financial aid experience.

Preferred Qualifications
Salary 39,565

Posting Detail Information

Posting Number AS00120P
Is this position subject to a criminal background check? No
Is any part of the funding for this posting coming from a grant or outside funding source? No
Open Date 10/06/2017
Close Date 11/06/2017
Open Until Filled No
Special Instructions to Applicants

Supplemental Questions

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Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents